Returns & Exchanges
At Cody James, we stand behind the quality of our western wear and work gear, offering a 30-day window for returns or exchanges on items in their original, unworn condition. We want to ensure every piece fits your lifestyle perfectly, or we will make it right with a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and boots are placed back in their original box.
Label and Ship
Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing